Refund policy
Last updated: November 11, 2026
quadlockcase accepts eligible return requests made within 30 days after the product is delivered in Canada.
Return conditions
- The product must be unused, in its original condition, and returned with its original packaging.
- Please provide the order number or other proof of purchase.
- Contact us before sending a return so we can confirm eligibility and provide instructions.
Return shipping
For an eligible return, we cover the return shipping cost and will provide a return method or prepaid return label. Returns sent without prior instructions may be delayed.
Damaged, incomplete, or incorrect orders
Contact us promptly with your order information and clear photos if an item arrives damaged, has missing parts, or is not the item ordered. We will review the issue and provide the appropriate resolution.
Refunds
After the return is received and approved following inspection, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.
Order changes and cancellations
Contact us as soon as possible before shipment if you need to change or cancel an order. We will try to help, but a change or cancellation cannot be guaranteed once processing has begun.
This policy does not limit rights that cannot be waived under applicable Canadian consumer protection law.
Contact
quadlockcase
Email: Support@quadlockcaselifes.com
Phone: (782) 203-3868
Mailing address: 109 Rue Saint Nicolas, Saint Eustache QC J7R 2B5, Canada