Last updated: November 11, 2026
How long does shipping take?
Orders are normally processed in 1–2 business days. After dispatch, Standard Shipping within Canada normally takes 4–6 business days. Weekends and applicable Canadian statutory holidays are excluded.
Is Standard Shipping free?
Yes. Standard Shipping within Canada is free.
How do I track my order?
When tracking is available, it is sent to the order email after shipment.
Can I change or cancel an order?
Contact us as soon as possible before shipment. We will try to help, but a change or cancellation is not guaranteed once processing has begun.
How do returns work?
Request an eligible return within 30 days after delivery. The item must be unused, in its original condition, and in the original packaging. Contact us first with the order number so we can provide a return method or prepaid label.
When will I receive a refund?
After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. Your bank or payment provider may need additional posting time.
What if my order is damaged, incomplete, or incorrect?
Contact us with the order number and clear photos. We will review the issue and explain the next steps.
Which payment methods can I use?
Use one of the payment methods displayed at checkout. Orders are processed in CAD, and the final checkout page shows products, discounts, taxes, and shipping.
How do I contact you?
Email Support@quadlockcaselifes.com, call (782) 203-3868, or write to 109 Rue Saint Nicolas, Saint Eustache QC J7R 2B5, Canada.